Frontdesk Dashboard Features
Frontdesk staff use the MyPatientScheduler online appointment service through its' Frontdesk Dashboard. The Frontdesk Dashboard provides all the features necessary to administer online appointments. Some key features are profiled below.
"Action" Lists
MyPatientScheduelr eases administration by providing Action task lists on the Frontdesk Dashboard home page.
The Required Action List
Any task MyPatientScheduler needs the Frontdesk administrator to execute will be listed in the Require Actions task list. When the task is completed the required action is automatically removed from the list.
The Optional Action List
The Optional Actions List shows non critical actions like the number of patients that you "could" manually initiate telephone confirmations for, or the number of system messages in your queue.
Book Appointments
MyPatientScheduler Live
MyPatientScheduler Live handles appointment booking completely automatically. Any appointment booked by a patient will automatically show as a booked appointment in the practice management system.
MyPatientScheduler Choice
When an appointment is requested by a patient using MyPatientScheduler Choice, the Frontdesk user will see the request as a Pending appointment needing action. A quick click to review the request details, supply and appointment date/time, and the user is automatically notified by MyPatientScheduler of the booked appointment time. All without authoring a single email!
What is normally a phone call lasting several minutes can now be accomplished in seconds with a few clicks of the mouse.
Initiate Confirmations
Every night, MyPatientScheduler sends automated appointment confirmation requests by email, phone, and text message. Configurable pre-set controls determine how many days prior to an appointment the patient receives each type of communication.
Your frontdesk staff can also manually initiate each type of request using dedicated Frontdesk Dashboard modules. The system prevents multiple confirmation request emails in the same day for the same appointment, so there is never a worry of spamming your patients.
MyPatientScheduler Live
When patients respond to a confirmation request by either clicking the link in the email, pressing "one" from the telephone reminder, or replying to a text message request, MyPatientScheduler Live records the corresponding appointment action in the practice management system automatically. No Frontdesk action is required, this process is fully automated.
MyPatientScheduler Choice
When patients respond to a confirmation request by either clicking the link in the email, pressing "one" from the phone reminder, or replying to a text message request, MyPatientScheduler Choice generates a Frontdesk action alerting the Frontdesk user that the appointment has been confirmed. A simple click to acknowledge the confirmation is all that is needed.
Manage Recalls
The Recall List report available in MyPatientScheduler Live allows the Frontdesk administrator to review and send Recall Notices. The system automatically processes the Recall Types which have been flagged for automatic processing, but the Recall List report allows the Frontdesk to manually process them as well. Patients may also opt-out from receiving recall notices.
Cancel Appointments
The Frontdesk Dashboard allows the frontdesk to originate an appointment cancellation and handles patient communication automatically. A personalized note can also be included in the notice.
MyPatientScheduler Live
Patient originated cancellations are completely automatic in MyPatientScheduler Live. When a patient cancels their appointment, the corresponding appointment in the practice management system is automatically canceled.
MyPatientScheduler Choice
When a patient originates an appointment cancellation in the MyPatientScheduler Choice package, a frontdesk action item is generated alerting the frontdesk that the corresponding appointment in the practice management system needs canceling. A simple click of the mouse to acknowledged the cancel action item is all that is needed.
Reset Passwords
If a Patient has difficulty with the Forgotten Password function built into MyPatientScheduler, the Frontdesk user may quickly and easily reset any their password.
Create Login Accounts
With a few short clicks, the Frontdesk user can create a MyPatientScheduler user account and associated Patient information. The system will also automatically notify the Patient of their newly created account.
Manage Patients
View, create, update, and delete Patient information including family groups.
Using the "Quick Add" feature, the Frontdesk user can quickly add a patient and associated user account for a Patient while checking them in or out of the frontdesk - saving the patient from having to register.
MyPatientSchedulerLive
MyPatientScheduler Live has an Automatic Patient Synchronization process which should make adding a patient to MyPatientScheduler a rare event. Patients to not have to register to receive appointment reminder and confirmation communications from MyPatientScheduler Live
MyPatientSchedulerChoice
With MyPatientScheduler Choice, only registered patients receive automatic appointment reminder and confirmation communications messages. Add patients manually, is a quick way to encourage patient to use your service.
Registration Invitations
Registration Invitation module provides a quick and convenient way to invite one or more patients to signup for your MyPatientScheduler service. Easily view a list of patients who are eligible for accounts and with the click of the mouse, invite them to make their next appointment online.
Reporting
Powerful reports allow the Frontdesk Administrator to keep tabs on everything from appointments to confirmation effectiveness. Most reports feature flexible filter criteria that allows quick access to the data you're after.
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